Skype For Business Mac Unable To Connect

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Using Skype for Business Online I'm unable to make/receive (Skype audio) calls from my work computer, when the call is answered it just shows 'connecting call.' For about 10 seconds and then call ends.

Business
  • I downloaded Skype 2.8 today on two of my Macs and am unable to connect. I am running a Mac Mini 2 GHz Intel Core 2 Duo, 4 GB 1067 MHz DDR3 memory, OS X 10.6.4. And a Black Macbook 2.4 GHz Intel Core 2 Duo, 4 GB 667 MHz DDR2 SDRAM, OS X 10.6.4.
  • Troubleshoot Skype for Business Online DNS issues. Skype for Business Online users can't communicate with external contacts. Skype for Business and Lync Troubleshooting Guide (downloadable PDF) Diagnosing and resolving PowerShell connection problems with Skype for Business Online. Help your Skype for Business Online users.

What to do if a meeting guest can't join your Skype for Business meeting, including instructions if the user doesn't have Skype for Business or is using Skype Commercial (free version).

This article applies to: Skype for Business (Windows)

Skype For Business Mac Unable To Connect Windows 10

User Experience

I am hosting a Skype for Business meeting and a guest can't join the session.

What to Do

There are several options depending on your situation and the amount of time available.

Unable

Ask your guest to install the Skype for Business Web App

Installation may take a few minutes.

  • What to do if the guest has trouble installing the Web App
Switching all parties to Skype Commercial (free version) will not work because Microsoft does not support group audio calls in Skype Commercial. For more information, see How are Skype contacts different from Skype for Business contacts?
Skype For Business Mac Unable To Connect

Change your online meeting to Zoom

If you've never used Zoom before, please activate your Zoom account. This can take a few minutes.

Change your meeting to a Conference Call

Outlook Connect To Skype

This option is relatively quick, but only works if video and desktop sharing are not required. You can email the presentation materials to all participants as an alternative to desktop sharing.